MOHRE Complaint Status Check: Track Your Labour Case Online (2026)

Filed a labour complaint with MOHRE and wondering what happens next? You don't have to wait in the dark. MOHRE lets you track your complaint online using the reference number you received at filing. This guide shows every tracking method, explains what each status means, and outlines the timelines — so you know exactly where your case stands.

How to check your MOHRE complaint status

Keep your complaint/case reference number handy — every channel below asks for it. (It's in the confirmation SMS/email MOHRE sent when you filed.)

Channel	How to check
MOHRE website	mohre.gov.ae — Services — Complaint Status (or Enquiry Services — Labour Complaints) — enter your reference number
MOHRE smart app	Log in with UAE Pass — complaints/requests section — live status
Phone	600 590 000 (24/7) or the labour line 80084 — quote your reference number and Emirates ID
SMS alerts	MOHRE sends automatic progress updates to your registered mobile — no login needed
In person	Any Tas'heel / Tawafuq service centre with your Emirates ID and reference number

What each complaint status means

Status	Meaning	What to do
Registered	MOHRE received your complaint	Wait for case allocation; keep your reference number safe
Under review	Officials are assessing the case	No action needed yet
Conciliation / mediation	MOHRE officer is mediating between you and your employer	Respond promptly to calls/messages; attend any scheduled session
Referred to legal department	Needs legal investigation or a hearing	Prepare your documents for the hearing
Resolved	Settled with an agreement	Confirm you receive what was agreed; save the closure letter
Escalated to court	Sent to the labour court for judgment	Register with the court (you may hire a lawyer, optional)
Closed	Case completed or dismissed	Save the closure details for your records

How long does a MOHRE complaint take?

• Registration: same day — reference number issued immediately
• Conciliation: MOHRE attempts mediation, usually within about 14 days
• MOHRE decision: for claims of AED 50,000 or less, MOHRE can issue a final, binding decision itself if conciliation fails
• Court referral: claims above AED 50,000 go to the labour court with MOHRE's memo and evidence
• Appeal: either side can appeal a MOHRE decision to the Court of First Instance within 15 working days of notification

Good to know: workers are exempt from court fees on labour claims under AED 100,000, so a modest claim is never priced out of justice.

Documents to keep ready while your case runs

• Emirates ID and passport/visa copy
• Labour contract (check yours via our labour contract check guide)
• Salary slips or bank statements showing (non-)payment
• Termination letter, if applicable
• Written communications with your employer (emails, WhatsApp messages with dates visible)

Frequently asked questions

How long do I have to file a MOHRE complaint?

Don't wait — file as soon as the dispute is clear. MOHRE first attempts mediation, and gathering evidence gets harder with time. For unpaid entitlements, claims must generally be filed within 2 years of the date the entitlement fell due.

Can I file a complaint without a smartphone?

Yes. Call the toll-free line 800 60 or the labour line 80084 from any phone — a call generates a verbal complaint reference number, which you should write down immediately.

What if my employer retaliates after I complain?

Retaliation — termination, reduced hours, harassment — for filing a complaint is prohibited. Report it to your case handler immediately; it strengthens your case and can bring additional penalties for the employer.

Do free zone employees use MOHRE?

File with your free zone authority's own mediation department first (e.g. DMCC, JAFZA, DIFC). If it can't enforce a resolution, the free zone issues a certificate allowing you to take the matter to court.

Is filing a MOHRE complaint free?

Yes — filing is free, and workers pay no court fees on claims under AED 100,000.

Related on Gulf Labours: UAE Labour Law 2026: Complete Guide to Employee Rights - How to Check Your UAE Labour Contract Online